Terms and Conditions

Use of website subject to terms and conditions

Use of the Website, Purchase of Family Story Sessions and Gift Vouchers, subject to these terms and conditions

Your access to, and use of, the Website and your purchase and use of the services and products able to be purchased via the Website is subject to the following terms and conditions. By using the Website you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them. If you do not agree to be bound by these terms and conditions you must stop accessing and using our website.

General Conditions

You may not use our services for any illegal or unauthorized purpose nor may you, in the use of the services, violate any laws in New Zealand (including but not limited to copyright laws).

A breach or violation of any of these Terms and Conditions will result in an immediate termination of your services.

We reserve the right to refuse service to anyone for any reason at any time.

Price and Payment


The prices are per story session and are listed on the Website. The prices are inclusive of GST.

All amounts are in New Zealand dollars.

The Family Story Service reserves the right to change the prices from time to time during the term of this agreement.

We reserve the right at any time to modify or discontinue the services (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the services.


The Family Story Service will invoice you via email.


Full payment is required prior to The Family Story Session.

Method of Payment

Gift Vouchers can be paid online by credit card (other than American Express) or by online bank deposit. Session bookings require a deposit of $100 with the balance due before the session date. Bookings can be paid by online bank deposit.  

Service Areas

The Family Story Service currently operates in the following areas – wider Wellington region up to Masterton and Levin. Other areas may be available on request.

Please check your recipient lives within this area before purchasing Gift Vouchers.

 Gift Vouchers

Buying Gift Vouchers online

  • Gift vouchers may be purchased online from anywhere in the world, but we can only provide The Family Story Sessions in the following locations – wider Wellington region up to Masterton and Levin Please ensure that your recipient is within the area that we service when purchasing a Family Story Gift Voucher.
  • We will deliver gift vouchers purchased by you via email to your email address.
  • You are responsible for ensuring that all information provided in relation to purchase is correct.

Spending Gift Vouchers

  • Gift vouchers can be redeemed by contacting The Family Story Service directly.

Gift Voucher Terms & Conditions

  • All gift vouchers expire 12 months from date of purchase.
  • The Family Story Service is not responsible if a gift voucher is used without permission.
  • Gift vouchers will not be refunded or replaced.
  • Gift voucher value cannot be redeemed for cash or credited to a bank account.

Copyright and Trade Marks

You acknowledge that the website, the content posted on the website by us, and the underlying software and technologies used to operate the website, are all subject to copyright, trademark and other intellectual property rights (collectively, "Intellectual Property Rights").

We retain all right, title, and interest in and to the website, and nothing you do on or in relation to the website will transfer any Intellectual Property Rights to you or authorise you to exercise any Intellectual Property Rights unless we expressly agree otherwise.

No part of our website or services provided to you may be copied or distributed for any commercial purpose and you are not permitted to incorporate the material or any part of it in any other work of publication without prior written consent.


Disclaimer of Warranties & Limitation of Liability

You may have rights under consumer protection laws, such as the Consumer Guarantees Act 1993, which cannot be excluded, restricted, limited or modified. Any subsequent exclusions of warranties, and the limitations of liability below, apply subject to any rights you may have under such laws.

You expressly agree that your use of, or inability to use, the service is at your sole risk.

In no case shall Litmus Limited, or anyone associated with Litmus Limited, be liable for any injury, loss, claim, or damages of any kind arising from your use of the website or from the

If any condition, warranty, guarantee or other provision is implied or imposed in relation to the legal agreement between you and us and cannot be excluded (a "Non-Excludable Term"), and we are able to limit your remedy for a breach of such a Non-Excludable Term, then our liability for such a breach of the Non-Excludable Term is limited to the amount charged for the services, and may include providing the services again.Governing Law

These Terms and Conditions and any separate agreements where we provide you services shall be governed by and construed in accordance with the laws of New Zealand.

Site content

While The Family Story Service has endeavoured to ensure that the information provided on the Website is free from error, The Family Story Service does not warrant its accuracy, adequacy or completeness, and The Family Story Service shall not be responsible or liable for any error in, or omission from, the information provided on the Website.

We reserve the right to make changes to the information provided on the Website at any time and without notice.

The Family Story Service reserves the right to make improvements to terms and conditions

The Family Story Service Online reserves the right to make improvements or changes to these Terms and Conditions at any time (including without limitation the correction of errors, omissions, inaccuracies or ambiguities and to meet legal or regulatory requirements). If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.


Collection of information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request.

Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

Use of cookies

The website may use cookie and tracking technology, depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies can also help customise the website for visitors. Personal information cannot be collected via cookies and other tracking technology.

Your rights of access

You have the right under the Privacy Act 1993 to access and request to update and/or correct your personal information held by The Family Story Service. If you do so, you agree to pay The Family Story Service the reasonable charges requested by The Family Story Service in relation to time and attendances involved in complying with your request in this regard.